In response to this article, which explains the lack of e-mail retention, we would like to explain the importance of e-mail archival.

Archiving e-mail has several purposes:

• regulator/compliance reasons
• customer communication
• employee monitoring

Regulator/compliance speaks for itself. Some organizations are required to follow certain standards for regulation such as HIPAA, GLBA, or RESPA to name a few. The requirements vary, but most of them require some length of e-mail retention. Organizations that do not abide by these requirements are subject to fines and may also have their licenses to operate revoked.

Customer communication is huge. Every business has needed to refer to previous communication from customers. Ensuring e-mail retention is way to always have the ability to view pervious quotes, promises, or claims made by your staff or their customers.

Archival of e-mail also a way to monitor communcation between employees. Often times when employees are discharged previous e-mail messages are brought to support the cause.

Contact Orlando Tech Works for message archival services.